Shipping Policy

Last updated: 21/07/2026

Thank you for shopping with Craigmore. This policy explains how we handle delivery of orders placed through our website.

Where We Ship

We currently deliver to addresses within the United Kingdom and Ireland only. We are not able to ship orders outside of these regions at this time.

Shipping Costs

Shipping costs depend on the products ordered, order value, and delivery destination. At checkout, you may see one of the following:

• Flat rate shipping — a fixed fee applied to certain orders or product categories.
• Free shipping — available automatically once your order reaches a qualifying spend threshold.

The exact shipping cost for your order will always be confirmed at checkout before you complete payment.

Delivery Times

Delivery timeframes vary depending on the product ordered and your delivery location. Estimated delivery windows will be shown on the product page and/or at checkout. As a general guide:

• Items held in stock are typically dispatched within 2–3 business days.
• Some specialist, bulky, or made-to-order items (e.g. certain welding equipment) may have longer lead times, which will be noted on the relevant product page.
• Delivery to more remote areas of the UK and Ireland (e.g. Scottish Highlands & Islands, offshore areas) may take longer than standard mainland delivery.

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, such as courier delays, weather, or stock availability.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email. Where available, this will include tracking information so you can follow your delivery's progress.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us at [insert contact email/phone] within [insert number, e.g. 48 hours] of delivery, along with your order number and photos of the issue where applicable. We will arrange a replacement, refund, or resolution as quickly as possible.

Failed Deliveries

If a delivery attempt is unsuccessful (e.g. no one is available to accept the order), the courier will typically leave a card with instructions for rescheduling or collection. If an order is returned to us as undeliverable, we will contact you to arrange redelivery, which may incur an additional shipping charge.

Business & Trade Orders

For large trade or business orders, bulk deliveries, or orders with specific delivery requirements (e.g. site delivery, pallet delivery, or scheduled delivery slots), please contact our team directly at info@craigmoreonline.co.uk to arrange the best delivery option for your needs.

Contact Us

If you have any questions about shipping or your order, please contact us at:

• info@craigmoreonline.co.uk

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This policy may be updated from time to time. Please check back periodically for the latest version.